Logistics CRM:
every job, customer and van in one place.

Most small transport firms run on memory and messages. A customer calls for a quote. Someone writes it in an email. The booking arrives on WhatsApp. The run sheet is a whiteboard or a group chat. The invoice is typed up on Friday from whatever people remember.

It works until it does not. A quote is never chased. Two jobs land on the same truck. A driver cannot find the access notes. A regular customer stops ordering and nobody notices for two months.

Example sceneA haulier with five trucks gets 30 quote requests a week. Eight never get a follow-up because the person who priced them is on the road. Nobody can say which ones. This is a made-up example, not a client story.

None of that is a people problem. It is a record problem. Every job has a customer, a quote, a date, a vehicle, a driver, a proof and an invoice. When those live in six places, the office spends the day asking. For the wider CRM picture, start with CRM in Malta.

Malta’s transport firms are already ahead of the EU, which raises the bar for everyone else. Eurostat data for 2025 shows that 38.6% of Malta transport and storage businesses with 10 or more staff use CRM software, against 18.6% across the EU. In waste management, the Malta figure is 36.7%, against 23.8%.

Customers notice. 31.5% of these Malta transport firms let customers book or order on their website, and 20.3% offer online tracking. In the EU those figures are 12.6% and 7.6%. Once a customer has booked a pallet online, a phone-only competitor feels slow.

The flip side matters too. About six in ten Malta transport firms of that size still have no CRM. That is a real chance to be the easy one to work with.

Waste carriers have extra paperwork, and a CRM can carry it. Malta’s Waste Management (Activity Registration) Regulations, S.L. 549.45 (legislation.mt) lists the conditions for registered waste carriers. Skip loaders used for non-hazardous and inert waste fall under Class A. Registration is renewable each year.

Each vehicle must keep a logbook showing the date of delivery, the amount of waste, where it was deposited and the signature of the person in charge of the receiving facility, where one is present. Skips must be marked with the carrier’s name and phone number. Open skips must be covered in transit, and a consignment note is needed for the waste streams that require one.

A job record can hold all of that next to the customer and the invoice. The driver adds the deposit site and signature on the phone. The office can print or export the log when asked. That is far easier than rebuilding it from paper at the end of the month.

We are not lawyers or environmental advisers. Check your own registration conditions with the authority. The system stores what you are asked to keep. It does not decide what that is.

Want your jobs and your logbook in the same place? Apply now for a CRM ↗

Ready-made transport and freight software is a good fit when your work matches its model: standard shipments, standard documents, standard rates. It struggles when you mix services. Think skip hire plus grab trucks, local deliveries plus Gozo runs, or pallets plus removals.

A custom CRM is worth it when the workarounds multiply. If you keep a spreadsheet “just for Gozo” or a WhatsApp group “just for drivers”, the software is not doing its job.

Custom CRM projects start from €7,500. Qualifying software may get help from the Digitalise your SME grant. If part of the project uses AI, look at the AI grant in Malta too. We prepare the technical specification and quote. The funding body decides.

We start as soon as the first payment is made. A focused system has its first working version in 2–4 weeks. Bigger systems are live within 2–3 months at most. You own every line of code we build for you. Hosting stays where you want it.

We start with how a job really moves through your business, on paper. Then we build customers, quotes and jobs first, add dispatch and the driver view, and connect invoices last. Your team tests each part with real jobs before the next one starts.

Driver locations, photos and customer details are personal data. Collect only what you need, tell drivers what you record and why, and limit who can see it. Malta’s Information and Data Protection Commissioner (IDPC), Malta is the local authority. Our CRM and GDPR guide covers the basics, and the CRM setup checklist shows what to tidy before you switch.

Apply below and tell us what you move and how jobs reach you. We will tell you honestly whether ready-made software is enough, or whether a custom CRM will pay for itself.