“Everything is in WhatsApp.”
Put every enquiry in one list.
Leads from WhatsApp, email, forms and ads land in one place, each with an owner and a next step.
CRM software · Malta & Gozo
CRM software in Malta.
One customer list.
Leads in WhatsApp. Customer details in a spreadsheet. Follow-ups in someone’s head. We set up CRM software and build custom CRM systems for businesses in Malta and Gozo, so fewer enquiries slip through.
Where are your customers
right now?
“We forgot to call them back.”
Set follow-up reminders.
Tasks and reminders, so enquiries get a reply while the customer is still interested.
“Only one person knows the history.”
Keep the full customer history.
Notes, calls, quotes and bookings saved against each customer, visible to the right people.
“We can’t see what’s in the pipeline.”
See the sales pipeline.
Know how many enquiries, quotes and sales are open, and where they get stuck.
CRM software options
Ready-made CRM
or custom CRM.
Ready-made CRM software
A good fit when your sales process is fairly standard. We can help set it up, import your data and connect your forms.
Custom CRM
Built around how your business works, when ready-made tools need too many workarounds or cannot connect to your other systems.
Part of a wider system
A CRM connected to your website, bookings, customer portal and automation. Our larger digitalisation projects include this.
Not sure which?
Tell us how you work today. If ready-made CRM software is enough, we’ll say so.
What we connect
Connect WhatsApp,
email and forms.
A CRM only helps if enquiries actually reach it. We check which channels your customers use, then connect what the platforms allow.
Common connections
- Website enquiry forms.
- Facebook and Instagram lead ads.
- Email inboxes.
- WhatsApp Business, where the platform allows it.
- Booking systems and calendars.
- Invoicing and accounting tools.
We confirm each integration, its access and its limits before it goes into a proposal.
Useful automation
What a CRM can do
without anyone chasing.
Reply to new leads quickly
Send a first reply and alert the right person as soon as an enquiry arrives.
Assign and remind
Give each lead an owner and a next step, with reminders when it is due.
Follow up on quotes
Remind customers about open quotes, and remind staff when to call.
Report without spreadsheets
Weekly numbers on enquiries, sales and sources, without anyone copying data.
CRM prices
What a custom CRM costs.
Funding
Larger CRM projects may qualify for Digitalise your SME co-funding, subject to eligibility and approval. Read our grant guide →
Custom Business System
From€7,500
Project price · excluding VAT
For one important part of your business that needs a better way to work.
- Workflow discovery and agreed requirements
- A prototype before the full build
- Portal, booking tool or internal system
- Integrations agreed in your scope
- Testing with the people who use it
- Launch, handover and training
Digitalisation Project
From€15,000+
Project price · excluding VAT
For a wider change across your team, customers and the tools you already use.
- A plan for connected business processes
- Custom software and customer journeys
- Data and integrations scoped properly
- Automation where it saves useful time
- Phased testing and rollout
- Training and an agreed support plan
Advanced Business System
From€20,000+
Project price · excluding VAT
For a business that wants advertising, website and internal systems fully connected and running on autopilot.
- End-to-end process mapping across the business
- Custom software, integrations and automation
- Connected advertising, website and customer data
- Dashboards and reporting built around your business
- Phased rollout with your team involved throughout
- Ongoing support and improvement plan
Complete Growth & Automation System
From€50,000+
Project price · excluding VAT
Your website, customer system, CRM and automations built together around your business. Instead of enquiries in WhatsApp, customers in spreadsheets and staff doing everything manually, we connect the parts of your business that should work together.
- Premium website, landing pages and enquiry tracking
- CRM, sales pipeline and automated follow-up
- Customer, client or member system with secure login
- Staff dashboard, workflows and internal automation
- AI, cloud and security where it genuinely helps
- Reporting across enquiries, sales and operations
Potentially suitable for Digitalise your SME funding on qualifying eligible expenditure, subject to applicant eligibility, assessment and approval.
Prices exclude VAT. Final cost depends on workflows, users, integrations, data and support needs. Larger projects can be phased. There is no fixed upper limit.
How we set it up
Map it. Test it.
Then switch over.
01
Map the process
How enquiries arrive, who handles them and what happens next.
02
Agree & prototype
Set the fields, stages and permissions. Review a working version early.
03
Import & connect
Move existing customer data across and connect the agreed channels.
04
Train & hand over
Train the team, go live and agree ongoing support.
A few straight answers
What you might be wondering.
How much does a CRM cost in Malta?
Custom CRM projects start from €7,500, excluding VAT. Ready-made CRM software has its own monthly fees, paid to the provider.
Do we need a custom CRM or ready-made CRM software?
If a ready-made CRM fits how you sell, start there. A custom CRM makes sense when you need many workarounds or connections to other systems.
Can you move our existing customer data?
Usually, yes. We check the format and quality of the data first, then agree what gets imported.
Can a CRM connect to WhatsApp?
Often, through WhatsApp Business and the tools it allows. We confirm what is possible before including it in a proposal.
Is our customer data safe?
Security is part of the scope, including access, permissions, data handling and backups. We plan it with data protection rules in mind.
Can staff learn it quickly?
We build around the way your team already works and include training at handover.
Can a CRM project qualify for a grant?
Custom software is an eligible cost under Digitalise your SME, and the guidance names CRM among enterprise systems. The minimum grant is €25,000 and the funding body decides eligibility.
Start with your customers
Tell us where enquiries
get lost.
You explain how customers reach you today. We’ll show you what a CRM should do for your team.